Privacy Policy

Personal data protection policy

Introduction

This Personal Data Protection Policy (“Policy”) sets out the basis upon which YQueue Singapore Pte Ltd (UEN No: 201624243Z), whose registered address is 400 Orchard Road, #05-16, Orchard Towers, Singapore 238875, YQueue Australia Pty Ltd (ACN 614 715 070), whose registered address is Unit 26/40-68 Main Street, Beenleigh, QLD 4207 and their associated entities (“YQueue”, “we”, “us”, or “our”) may collect, use, store, disclose, and/or otherwise process personal data in accordance with the applicable privacy and data protection laws. Please read the following carefully to understand our policies and practices regarding the handling of your personal data.

This Policy, together with our: (i) end-user licence agreement as set out at https://www.yqueue.co/au/legal/terms-of-use (“EULA”); or (ii) Client Merchant Agreement (as applicable), and any additional terms of use incorporated by reference into the EULA or Client Merchant Agreement (as applicable) (together “Our Terms of Use”), applies to your use of and access to:

• YQueue mobile application software, including the YQueue Customer App, QR Dining App and YQueue Merchant App (as defined in the Client Merchant Agreement) (“YQueue Apps”) once you have downloaded or streamed a copy of the YQueue App onto your mobile telephone or handheld device (“Device”);
• YQueue web portal available at https://www.yqueue.co/au (“YQueue Website”) and other sites of ours including https://order.yqueue.co (“Service Sites”) (collectively, “Our Sites”);
• YQueue self-service Kiosks (“YQueue Kiosks”); and
• all services, features, tools, data, software and content supplied or otherwise accessible through the YQueue Apps, Our Sites or YQueue Kiosks,

(collectively, the “YQueue Services”), unless the EULA or Client Merchant Agreement (as applicable) states that a separate data protection or privacy policy applies to a particular YQueue Service, in which case only that data protection or privacy policy applies.

The Policy also details how we generally collect, hold, use and disclose personal data and an individual's rights in relation the personal data that we hold about the individual. If we are not able to collect, store, use, disclose or otherwise process personal data about you as set out in this Policy, we may not be able to provide you with access to the YQueue Services. By continuing your interactions with us, such as by submitting personal data to us or using our YQueue Services, you confirm that you understand and consent to the collection, storage, use, disclosure and processing of your personal data (or the personal data of any individual you provide) in the manner as set forth in this Policy.

If you do not agree to any portion of this Policy, please delete the YQueue App immediately and/or stop using the YQueue Services. If you have already provided any personal data to us, please contact us about how you would like us to handle such data.

Questions, comments, complaints and requests regarding this Policy are welcomed and should be addressed to:

If you are located in Singapore:
Address: Data Protection Officer, YQueue Singapore Pte Ltd, 400 Orchard Road, #05-16, Orchard Towers, Singapore 238875
Phone: +65 6904 4827
Email: support@yqueue.com.sg.

If you are located in Australia:
Address: Data Protection Officer, YQueue Australia Pty Ltd, Unit 26/40-68 Main Street, Beenleigh, QLD 4207
Phone: (07) 5649 9865
Email: support@yqueue.com.au.

Scope of the policy

As used in this Policy, “personal data” means personal information or personal data as defined under the applicable privacy and data protection laws. Personal data may include (depending on the nature of your interaction with us), without limitation, your (or such person’s): name; address; telephone number(s); email addresses; date of birth; gender; nationality; marital status; passport number, date and place of issue; NRIC number; driver’s licence number and expiration; photographs and other audio-visual material; employment information; marketing preferences; and preferred communication methods.

Data we collect from you

We may collect the following data about you:

• Data you give us (“Submitted information”): This is data you give us about you by filling in forms on the YQueue Services or by corresponding with us (for example, by e-mail). It includes data you provide when you download the YQueue Apps, register to use the YQueue Apps, subscribe to any of our YQueue Services, share data via the YQueue Services social media functions, enter a competition, promotion or survey, when you report a problem with the YQueue Services or when you otherwise provide data to us through the YQueue Services. If you contact us, we will keep a record of that correspondence. The data you give us may include your name, address, e-mail address and phone number, your gender and date of birth, and account details, username, password and other registration information.
• Data we automatically collect about you and your Device. Each time you use the YQueue Services (as applicable), we may automatically collect the following data:
  • technical data, including the type of device you use, a unique device identifier (for example, your Device’s IMEI number, the MAC address of the Device’s wireless network interface or the mobile phone number used by the Device), mobile network or other computer or connection information, your mobile operating system, the type of mobile browser you use and time zone setting, IP address and standard web log information (“Device Information”);
  • details of your use of the YQueue Services including, but not limited to, traffic data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise (“Log Information”); and
  • data relating to the ordering system function found in the applicable YQueue Service, including but not limited to, data on your orders made at stores such as your frequent purchases, your decisions to dine in/out, and the size of the group that you booked a table for (“Ordering System Information”).
• Data about your location (“Location Information”). When you use any of our location-enabled services in connection with the applicable YQueue Services, we may collect and process data about your current actual location, which we use GPS technology to determine, as well as the locations of Merchants which you have previously visited and utilised the YQueue Services. Some of our location-enabled services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You may withdraw this consent at any time by turning off the location services on the Device settings.
• Data we receive from other sources (“Third Party Information”). We are working closely with third parties (including, for example, Facebook Inc., Google Inc., merchants such as restaurants and cafes (“Merchants”)and other business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies), and may receive data about you from such third parties. Further, if you register for a YQueue account using Facebook or Google Plus, or interact with us through any other third-party social media sites and applications, we may have access to certain information from your social media account such as user name, profile picture, information about friends and followers, and content posted or viewed through the social media sites and applications. We will take reasonable steps to check that you have provided consent to such third parties or that no consent is required. We will only use such information for the purposes as set out in clause 5 of this Policy.

Cookies

We may use cookies to track your usage of the YQueue Services, remember your preferences and distinguish you from other users of the YQueue Services. This helps us to provide you with a good experience when you use the YQueue Services and also allows us to improve the YQueue Services.

Cookies are small text files stored in your computing or other electronic devices which allow us to remember you or other data about you. The cookies placed by our server are readable only by us, and cookies cannot access, read or modify any other data on an electronic device. For the avoidance of doubt, our cookies do not collect personal data and we do not combine the general information collected through our cookies with other personal data such as to render you identifiable.

Your web-browser may offer the option to refuse cookies, and if you refuse our cookies then we do not gather any information on you through our cookies. Should you wish to disable the cookies, you may do so by changing the setting on your browser. However, you may not be able to access some of the service(s) on the YQueue Services. Your user experience may also be affected.

Use of the data

We use the following types of data held about you in the following ways:

• Submitted Information, Location Information and Ordering System Information:
  • to deliver the YQueue Services to you and to allow Merchants to deliver the YQueue Services to you;
  • to carry out our obligations arising from any agreements entered into between you and us, and to provide you with such information or YQueue Services as you may request from us;
  • to allow you to participate in interactive features of any of our YQueue Services (when you choose to do so);
  • to help improve the design, functionality, performance, and content of our YQueue Services and for the internal operational and administrative purposes of our YQueue Services;
  • to contact you to send you information about our YQueue Services, and to notify you about changes or updates to the YQueue Services; and
  • in respect of Location Information and Ordering System Information only, to facilitate Merchants in carrying out the following purposes:
    • targeted marketing through trend analysis;
    • determining staffing needs based on demand and peak times; and
    • reconnecting with customers who have not visited within a predetermined period.
    Any Location Information and Ordering System Information provided to Merchants will be aggregated and anonymised.
• Device Information and Log Information: to administer the YQueue Services and for our internal operations, including to keep the YQueue Services safe and secure, to understand how well our YQueue Services are working as well as for troubleshooting, data analysis, testing, research, statistical and survey purposes. This allows us to help improve the design, functionality, performance, and content of our YQueue Services to you, personalise your user experience and measure overall effectiveness; and
• Third Party Information: In addition to the purposes set out above, we may use this information to confirm your identity, deliver personalised content or as part of the operation of the YQueue Services in accordance with this Policy.

We may associate any category of data with any other category of data and will treat the combined data as personal data in accordance with this Policy for as long as it is combined.

Disclosure of the information

We may disclose your personal data to third parties only where necessary and as follows:

• to our employees and associated entities;
• to Merchants, for the purpose of order fulfilment and as otherwise required to provide you with the YQueue Services;
• to our business partners;
• to our suppliers and subcontractors who assist us in providing the YQueue Services (including the improvement and optimisation of the YQueue Services) or in our business operations, including payment processing, professional advisors, website services and analytics providers, and as otherwise required for the performance of any contract we enter into with them or you (such as Facebook Inc and Google Inc)
• subject to clause 12, advertisers and advertising networks solely to select and serve relevant advertisements to you and others;
• in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• if we are under a duty to disclose or share your personal data (or disclosure or sharing of your personal data is reasonably required) in order to:
  • comply with any legal obligation and applicable laws and regulations (including but not limited to in response to a subpoena, warrant, court order, order or notice of any government authority, public agency or law enforcement agency),
  • enforce or apply our EULA and other applicable agreements; or
  • protect the rights, property or safety of YQueue, our customers, Merchants or others.
  This includes exchanging information with other companies and organisations for the purposes of fraud protection, insurance and credit risk reduction (including conducting or cooperating in investigations or proceedings relating to fraud or other illegal activity where we believe it is reasonable and appropriate to do so);
• to recover debt or in relation to your insolvency; and
• with your consent.

While we take reasonable steps to ensure that third party recipients of your personal data comply with applicable privacy and data protection laws that are similar to those in your jurisdiction, you acknowledge and agree that we cannot control the actions of third party recipients and so cannot guarantee that they will comply with those privacy and data protection laws.

Where we store your personal data

The personal data that we collect from you may be transferred to, and stored at, a destination outside where you live (“Offshore Recipients”), including Australia, Singapore, USA and Ireland. It may also be accessed or processed by staff operating from outside where you live who work for us or for one of our suppliers, including Australia, Singapore, USA and Ireland. These staff may be engaged in the fulfilment of your request, order or reservation, the processing of your payment details and the provision of support services. By submitting your personal data to us, you agree to such transfer, storage and processing of your personal data in the manner contemplated by this Policy. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Policy and the applicable laws and regulations.

All data you provide to us, except your credit card information, will be stored via cloud computing with an Offshore Recipient. We do not store your credit card information, or carry out any payment transactions. For the purposes of any such payment transactions, you will be directed to the payment webpage(s) of the relevant third-party provider of payment processing services. You may choose to save your credit card information on your Device for use in conjunction with the YQueue App. Our third-party providers of payment processing services are PCI DSS compliant and certified. Any payment transactions carried out by our chosen third-party provider of payment processing services will be encrypted using the following: Advance Encryption Standard (AES), RSA Algorithm, and Secure Sockets Layer (SSL) / Transport Layer Security (TLS). Further information on such encryption methods may be available on the payment webpage(s) and/or website(s) of the relevant third-party provider of payment processing services. Where we have given you (or where you have chosen) a password that enables you to access certain parts of the YQueue Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

As you will know, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, as we cannot guarantee the security of your data transmitted to the YQueue Services; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. We continuously educate and train our employees about the importance of confidentiality and protection of customer information. We maintain physical, electronic and procedural safeguards that comply with applicable laws and regulations to protect your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

Third Party Sites

The YQueue Services may, from time to time, contain links to and from the websites of third parties, including but not limited to our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that this Policy only applies to the personal data that we collect through the YQueue Services and these websites may have their own data protection or privacy policies, and we do not accept any responsibility or liability for them. Please check these respective policies before you submit any personal data to these websites.

Data activity relating to minors

We do not knowingly collect or retain personal data about persons under the age of 18 years. Any person who provides their personal data to us via the YQueue Services represents that they are 18 years of age and above. We encourage parents and legal guardians to monitor the activity of those under 18 years of age.

Parents or legal guardians of minors can contact us to review any personal data collected about their child or ward, have this information deleted, and/or request that there be no further collection or use of their child or ward’s personal data. We will take steps to verify the identity of anyone requesting personal data about a minor and to ensure that the person is in fact the minor’s parent or legal guardian.

Your rights, including access to and correction of data

You have certain rights in relation to the personal data we hold about you, subject to applicable privacy and data protection laws and regulations where you are located.

On giving reasonable notice to us, you have the right to ask to stop collecting, using, disclosing, and/or otherwise processing your personal data for any or all purposes, by contacting us at support@yqueue.com.au and indicating the specific purposes for which you would like us to cease collecting, using, disclosing and/or otherwise processing your personal data. Within 5 Business Days from our receipt of your request, we will notify you of the consequences of complying with your request. Please note that, depending on the nature and scope of your request, we may not be in a position to continue providing our products or services to you. If you do not respond to our notice within 5 Business Days of such notice (e.g., by confirming or retracting your request), we will proceed to process your request. Notwithstanding any such request, we may be entitled to continue retaining your personal data in accordance with applicable laws and regulations.

You may also have the right to request access to your personal data that is in our possession or under our control, as well as information about the ways in which such personal data has been or may have been used or disclosed by us. To meet our costs in providing you with details of the information we hold about you, we may charge a reasonable fee. This fee will vary on a case by case basis, depending on the scope of the access request. Should a fee apply, we will inform you of the fee in writing, prior to providing access to the personal data requested. We reserve the discretion to waive such fees and to refuse access to personal data where applicable laws and regulation allow us to do so. Within a reasonable period after receiving a request (not to exceed 30 days), we will take reasonable steps to respond to your request.

Subject to applicable privacy and data protection laws and regulations where you are located, you may also have the right to request for us to correct your personal data that is in our possession or under our control.

If the correction request is made by a person other than the individual who is the subject of the personal data, the request will be refused unless the consent of the individual is obtained.

All access and correction requests, or complaints regarding our handling of your personal data, must be made in writing and delivered either by post or electronic mail to the DPO whose contact details are listed out in Clause 1 of this Policy. When contacting us, please provide as much detail as possible in relation to the query, issue or complaint. Your complaint will be taken seriously and will be assessed by an appropriate person. We will consider and respond to complaints in a timely and efficient manner. We request that you cooperate with us during this process and provide any relevant information that may be required.

If you are located in Australia and are unsatisfied with the way in which we have handled your enquiry or complaint, you may contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au/about-the-OAIC/contact-us.

Marketing

You consent to us collecting and using your personal data for undertaking marketing by e-mail, SMS, post and other forms of direct marketing.

We will send you certain marketing communications (including electronic marketing communications) if it is in our legitimate interests to do so for marketing and business development purposes.

However, we will always obtain your consent to direct marketing communications where we are required to do so by law and if we intend to disclose your personal data to any third party for such marketing.

If you wish to stop receiving marketing communications, you can click unsubscribe in any marketing e-mail from us, change your preferences in your account settings or contact us by e-mail at support@yqueue.com.au.

Changes to data protection policy

The date of this Policy is set out below. We may change this Policy at any time in our discretion by posting a revised version https://www.yqueue.co/au/legal/privacy-policy . The revised version will be effective once it is posted. Where we consider appropriate (for example, where we make significant changes to this Policy), and we have your email, we may notify you of those changes by email. Please check back frequently to see if there are any updates or changes to our Policy. By continuing to use our YQueue Services or otherwise continuing to deal with us, you accept this Policy as it applies from time to time.